Refund policy

At Halden Supply, we stand behind the gear we sell. If something isn't right, we'll work with you to make it right — within the terms below.

Return Window

You may request a return within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

Eligibility Requirements

To be eligible for a return, all of the following must be true:

  • The item is unused, unworn, unwashed, unopened, and in its original condition
  • The item is in its original, unopened packaging with all tags, manuals, seals, and accessories included
  • You have proof of purchase (order number or receipt)
  • The item is not listed as a Final Sale item (see below)

Items that have been opened, used, worn, damaged by the customer, or are missing parts, tags, or original packaging will be refused and returned to you at your expense.

Any item with broken manufacturer seals, opened blister packs, or removed shrink wrap is considered used and is not eligible for return, regardless of whether the product itself was handled.

Final Sale — No Returns, No Refunds, No Exchanges

The following items are Final Sale and cannot be returned, refunded, or exchanged under any circumstances:

  • Any item marked "Sale," "Clearance," "Final Sale," or sold at a discounted price
  • Items purchased using a promotional discount code of 20% or more
  • Personalized, customized, or made-to-order items
  • Consumables (food, fuel, ammunition components, scent products, etc.)
  • Undergarments, base layers, and socks
  • Gift cards

By purchasing a Final Sale item, you acknowledge and agree that all sales are final. No exceptions will be made.

How to Start a Return

  1. Email us at [your email] within 30 days of delivery with your order number and reason for return.
  2. We will review your request and, if approved, send you return instructions.
  3. Do not ship items back without an approved Return Authorization. Unauthorized returns will be refused.

Return Shipping

Customers are responsible for all return shipping costs, including any customs fees, duties, or taxes. We recommend using a trackable shipping method — we are not responsible for returns lost or damaged in transit.

Restocking Fee

A 15% restocking fee may be applied to approved returns to cover processing and supplier handling costs.

Refunds

Once your return is received and inspected by the supplier, we'll notify you of the approval or rejection. Approved refunds are issued to the original payment method within 7–14 business days. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item, the packaging, and the shipping label. We'll work directly with the supplier to resolve the issue at no cost to you — typically through a replacement or full refund.

Claims submitted after 48 hours may not be eligible for replacement or refund.

Exchanges

We do not process direct exchanges. If you need a different size, color, or product, please return the eligible item (per the terms above) and place a new order.

Order Cancellations

Orders can be cancelled within 2 hours of purchase. After 2 hours, your order has been submitted to our supplier and cannot be cancelled.

Chargebacks

Filing a chargeback without first contacting us to resolve the issue is considered a breach of these terms. We document all order communications and will dispute fraudulent chargebacks with full supporting evidence.

Any questions please email support@haldensupply.com